What we do
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Create accountability
We believe that being in a position to serve is a privilege, not a right. Therefore, service providers, whether individuals or agencies, should respect and uphold the dignity of those they serve. Our goal is to hold those who serve refugees accountable.
- We collect complaints from the refugee population about the services they receive. We escalate complaints as needed and demand action. We aim to reduce camp residents’ frustration with the perceived indifference to their concerns while increasing a sense of accountability for organisations working in the camp.
- We collect data on client satisfaction to encourage positive service delivery from organizations operating in the refugee camp.
“Those who undermine the dignity of the people they serve are not worthy of the privilege of serving.” Innocent Magambi
Lobby and campaign
We lobby for the amendment of the 1989 Malawi Refugee Act that imposes the indefinite encampment of all refugees, without the right to work, freedom of movement, nor prospect for integration. We are committed to seeing Malawi implement the Comprehensive Refugee Response Framework (CRRF) according to the pledges made in 2016 and 2019.
- We strive to generate media coverage of matters affecting refugees in Malawi
- We build bridges among influential bodies and recruit allies
- We produce and disseminate reports to provide data on refugees in Malawi
“Ten people who speak make more noise than ten thousand who are silent.” Napoleon Bonaparte
Facilitate legal representation
Often refugees who face discrimination and injustice have no recourse. We have recorded arbitrary arrests, trials without representation, as well as deportations without trial. Our lawyer provides refugee clients with both legal representation and advice.
“Laws are spider webs through which the big flies pass and the little ones get caught.” Honore de Balzac
Support refugee leaders and provide emergency relief
The displaced community demonstrates resilience in a variety of ways, including advocacy of self, community organisation, and responding to the needs of their neighbours with little or no support. We support emerging and community leaders to overcome many obstacles as they care for their community.
We occasionally provide emergency relief such as food, access to medical care and support towards dignified shelter to refugees and asylum-seekers in need.
“Nothing about me, without me.” Andrew Lansley